Mistral Rise Villas FAQs

All villas are precisely the same in size, furnishings and bed configuration. However, the Lake View Villas face directly to Lake Wakatipu and the Remarkables Mountain Range, and the Alpine View Villas face towards Native Trees, with glimpses of the lake from the patio.

Daily housekeeping is not included in the nightly rate; however, it can be added when booking or requested during your stay. All bookings of 5 or more nights does include a complimentary mid-stay service.

No cancellation fee is payable on bookings cancelled up to 14 days prior to the date of arrival. A cancellation fee equal to the value of the first night's accommodation will be charged for cancellations received between 14 & 7 days prior to the date of arrival; full value of the booking will be charged for any cancellations received within 7 days prior to the date of arrival.

Our usual check-in time is from 2pm. However, please give us a call when you arrive in Queenstown, and we will have a better idea of when your villa will be ready earlier. If not, you can leave all your luggage with us while you explore Queenstown.

If you think you might arrive after 6.30 PM, please call us, and we will send you the late arrival information, which details your Villa number and Lock Box key code. We will turn on some lights and pop on the heating for your arrival.

We do not have a shuttle service at Mistral Rise. The centre of Queenstown is an approximate 15-20 stroll - down the hill and along the lakefront. We recommend getting a taxi back if walking into town, as the hill is steep. A taxi should cost around $17 to and from the CBD.