Mistral Rise Villas booking & cancellation policies

• Mistral Rise Queenstown accepts payment by Visa, MasterCard & Union Pays a service fee of 2% applies, American Express a service fee of 3% applies and New Zealand Debit cards no service fee applies.
• All reservations require valid credit card guarantee (VISA debit cards not accepted). Credit Cards are only used as a guarantee and no payments will be deducted unless cancellation / no show charges apply for accommodation reserved OR you have booked our Advance Purchase option OR your reservation is over the New Year period, at which time your card will be debited within 24 hours of you making the booking.
• Mistral Rise Queenstown reserves the right to cancel your reservation if you are unable to comply with this policy.
• In the event of non-payment Mistral Rise Queenstown reserves the right to charge the guarantor's credit card (supplied at the time of booking).
• Any Guest making a booking must be over 25 years of age and all/any guests unaccompanied by a parent or legal guardian must also be over 25 years of age.
• All bookings over the New Year period are required to be paid in full at the time of booking and are non-refundable.
• No cancellation fee is payable on bookings cancelled up to 14 days prior to the date of arrival. A cancellation fee equal to the value of the first night's accommodation will be charged for cancellations received between 14 & 7 days prior to the date of arrival; full value of the booking will be charged for any cancellations received within 7 days prior to the date of arrival.
• All bookings of 3 or more villas, a 25% NON-REFUNDABLE deposit is required at the time of booking, balance of the total booking is due 30 days prior to arrival.  No amendments or cancellations will be accepted beyond 30 days of arrival. 

• To confirm your eligibility, please ensure your booking is made under the same name as your previous stay.
• All villa types and rates are subject to availability at the time of booking.
• We will match prices in New Zealand Dollars, inclusive of all taxes.
• Some blackout dates or close-out periods may apply.
• Non-refundable bookings will retain the original terms of the special offer and must be paid in full at the time of booking.
• This Returning Guest Offer is available exclusively for direct bookings.

Eligibility

This promotion is open to select guests booking the minimum stay at Mistral Rise Villas Queenstown as specified in the marketing communication for this campaign. Bookings must be made between the dates specified, for stays occurring between the dates specified in the marketing communication. The Valued Guest Code specified in the marketing communication must be applied at the time of booking to qualify for the offer.

Promotional Discounts and Competition Entries

In the instance where a discount is offered, guests using the Valued Guest Code will receive the discount off the total cost of their villa stay. The discount applies to room rates only and does not include any additional services or fees.

Offers and competitions from a single campaign cannot be combined with promotions from other campaigns. For instance, the Mistral Rise 10% Return Guest Discount cannot be applied alongside another offer.

Minimum Stay

The minimum stay (specified in the marketing communication) is required to be eligible for this promotion.

Competition Packs

The specific contents of competition packs may vary from time to time, and Mistral Rise Villas reserves the right to substitute items of equal or greater value without notice.

Selection of winners

Winners will be randomly selected from all eligible bookings made with the Valued Guest Code (specified in the marketing communication). Winning guests will receive the prize upon check-in at Mistral Rise Villas.

Notification of the Winner

Winning guests will be notified upon checking in at their villa. The selection of the winning guests is final, and no correspondence will be entered into regarding the outcome.

Cancellation Policy

Standard cancellation policies apply to all bookings.

In the event of a competition campaign, if the booking associated with the winning entry is canceled, a new winner will be selected at random from the remaining eligible entries.

Non-Transferable

The promotion is non-transferable, non-exchangeable, and cannot be redeemed for cash or any other form of compensation.

Offer Availability

This promotion is subject to villa availability. Mistral Rise Villas reserves the right to withdraw or modify this offer at any time without prior notice.

Booking Changes

Changes to existing bookings made during the promotional period may affect eligibility for the discount or entry into the competition. Any booking modifications must comply with the terms of this offer.

Terms of Use

All bookings are subject to Mistral Rise Villas' standard terms of use and house policies, which can be reviewed on our website.

Liability

Mistral Rise Villas shall not be liable for any loss or damage arising from or in connection with this promotion, including but not limited to any errors, interruptions, delays, or cancellations due to unforeseen circumstances.

Governing Law

These terms and conditions are governed by the laws of New Zealand, and any disputes arising under them shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Additional

Other terms & conditions may apply.

Mistral Rise Villas ("us", "we", or "our") operates the mistralrise.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. This Privacy Policy for Mistral Rise Villas.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from mistralrise.com

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Cookies and Usage Data

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

• Session Cookies. We use Session Cookies to operate our Service.
• Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
• Security Cookies. We use Security Cookies for security purposes.

Use of Data

Mistral Rise Villas uses the collected data for various purposes:

• To provide and maintain the Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service when you choose to do so
• To provide customer care and support
• To provide analysis or valuable information so that we can improve the Service
• To monitor the usage of the Service
• To detect, prevent and address technical issues

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside New Zealand and choose to provide information to us, please note that we transfer the data, including Personal Data, to New Zealand and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Mistral Rise Villas will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Legal Requirements

Mistral Rise Villas may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Mistral Rise Villas
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: policies.google.com/privacy

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us by email: [email protected]